We aim for 100% satisfaction. If you are not happy with your purchase, here’s how we can help.

Returns:

  • Return requests must be initiated within 14 days of receiving the product.
  • Items must be unused, in original condition and packaging.

Non-Returnable Items:

  • Undergarments, cosmetics and opened personal care items
  • Custom-made, special-order, or assembled products
  • Products with broken seals or used accessories

Refunds:

  • Refunds are issued to the original payment method.
  • For Cash on Delivery orders, refunds will be issued as store credit or via in-person cash collection at our Kuwait office.

Exchanges:

We accept exchanges for size-related or damaged-on-arrival items (with photographic proof within 48 hours of delivery).
< info@elon99.com >